NCRC Support Significant Factor in Hospital Patient Meal Preparation

Patient Food and Nutrition Services Moves Kitchen from NCRC back to the hospital after completed renovations.

Another phase in Patient Food and Nutrition Services’ “room service” delivery model was completed this week when PFANS moved its patient food production center and Meals on Wheels preparation functions out of the North Campus Research Complex to a renovated kitchen on Level B2 of University Hospital.

NCRC Building 18 was home to the U-M Hospital’s patient food production center and Meals on Wheels preparation functions for the past fourteen months while a new and improved facility was being built. The new B2 kitchen will allow PFANS to implement a patient “room service” model in early 2013 that will give patients more control over the timing and selection of the food and beverages they receive.

“Our patient food is good now, but when we begin this model it is going to be great,” says UMHS Patient Food and Nutrition Services Head Chef Stephen Schifano.

“This new service will allow patients to receive fresh food, cooked to order within an hour, 24 hours a day, 7 days a week.”

“It has been a great experience working with the NCRC staff members to complete this important step in our process,” adds Elaine Allore, Training Specialist Lead for PFANS. “The team there, especially Darcy Rathjen and Preston Smith, has been very flexible and worked with us to resolve issues quickly.  Their support and accommodation have really helped this to work.”

Mary Tresh, NCRC Facilities Director had a similar positive response. “The team at NCRC was glad to see the large commercial kitchen be put to good use. We understood the challenges that working out of temporary space would present to the PFANS staff and we tried to make their transition as seamless as possible,” says Tresh.

While a room service model already exists at the C.S. Mott Children’s Hospital and Von Voigtlander Women’s Hospital, this renovation will allow for expansion of patient room service to UH and the Cardiovascular Center. NCRC was glad to be able to provide an interim home to PFANS during this phase of the project.

For more information on this project, visit http://www.med.umich.edu/i/pfans/rsproject/ or for questions, contact the Room Service project team via email at: FANS-RoomService@med.umich.edu